What to do when someone dies
The deceased is normally transferred into our care as soon as possible, whether from Hospital, Nursing Home, duty Funeral Directors or Home Address.
We are available 24 hours a day, 365 days a year for this service. Call us on 01243 773114 We make no extra charge, day or night. Once the deceased is in our care one of our dedicated team will contact you to arrange a time that is convenient for you to visit our premises, or, as is becoming more popular, come to your home.

When Someone Dies at Home or in a Nursing Home.
The first contact should be the deceased's Doctor or the Doctor on call. In most cases he will issue a Medical Certificate of Death. In the case of a nursing home, the staff will call the doctor.

In some cases, if for example the death was sudden and unexpected, the Doctor will refer the deceased to the Coroner. See below.
The only other call to make, is to your chosen Funeral Director. Our Company will bring the deceased into our care from wherever they are, at any time of the day or night, 365 days a year, at no extra charge.

When Someone Dies in Hospital.
If you instruct us, we will liaise with all officials on your behalf and attend to all legal formalities with the exception of registration.

The nursing staff will advise you on the collection of certificates, personal effects etc.

We promise to keep you fully informed on a regular and ongoing basis. Our sole duty is to arrange things in the way that you want. We will do as much or as little as you want us to do. We do not charge for impartial advice.
The Coroner
When Someone Dies Suddenly
It is in the general interest of the community that any sudden or unexplained death should be investigated. The cost of this service is met by the Local Authority.

The most common reason for referral to the Coroner is that the patients doctor had not seen the deceased recently.

The Coroner may be able to ascertain that the death was from natural causes and that there is a doctor who will certify the cause of death. If this is not the case, the Coroner will arrange for an examination which, in most cases, shows that the death was from natural causes. He will issue the cause of Death Certificate and forward it to the Registrar.

If the death is referred to the Coroner, your funeral director, will attend to all the necessary legalities. If you choose us, we will keep you informed on a regular and ongoing basis.

If the death occurs abroad
In this instance first contact should be with the local police who will connect you with the British Consulate, and from there arrangements can be made for burial or international repatriation. A local death certificate will be issued and all regional laws and procedures must be followed.
The Candle Urn Company
Keepsake Urns
The Candle Urn is designed to hold cremation ash but can also be used to hold smaller items for example a lock of hair or small pieces of jewellery.

The secret ash chamber is concealed at the base of the urn and is secured with a small decorative charm, which can be worn on a necklace or bracelet giving you a physical connection to the urn.

A beautiful inscription is engraved around the side of the urn in honour of your loved one with their name and special dates.

A Scent Memory glass candle from our bespoke Scent Memories Collection sits just inside the urn which gives the illusion that it is cradled by a luxury deep candle dish.

Useful Information
We do our best to keep you informed in your time of need
Some Services We Use
Looking for a Natural Coffin or Urn?
Earth to Heaven coffins represents an opportunity to offer a choice without compromising on standards.

All products are made by skilled craftsmen, using only the highest quality willow harvested from renewable and sustainable sources.

For more information, view the brochure